The payment period is set at 14 days or, if agreed, 30 days. If the payment is not made within the payment period, a number of steps are taken:

  • First reminder by email after five days
  • Second reminder by email after seven days (total after 12 days)
  • Third reminder by email after five days of notice of default (total after 17 days)
  • Fourth reminder by telephone, after four days (total after 21 days)


If the invoice cannot be paid, there are three options:

  • An agreement is made that the invoice will be paid a week later.
  • A payment arrangement is drawn up in which the outstanding amount is repaid in installments.
  • If you cannot meet the payment agreements and we are unable to get in touch, the case will be forwarded to a collection agency. They pick up the case to collect the amount due. Sometimes it must be concluded that the client cannot pay the invoices or will file for bankruptcy. This situation is of course not desirable and we will do everything we can to avoid this final step.


In some cases exceptions can be made, which will be discussed with us first.


We always recommend paying the invoice within the payment period. If freelancers have not opted for early payment, they will only be paid as soon as we have received the payment from you. If you regularly pay late, this can cause a bad image and less reactions to your gigs, which you’d want to prevent!